Privacy Policy

Last Updated: 22-06-2025

Welcome to CampusAdda!
This Privacy Policy describes how CampusAdda Technologies Pvt. Ltd. ("we", "us", or "our") collects, uses, shares, and protects your information when you use:

• CampusAdda for Restaurant – our partner-facing application for order management, menu updates, and delivery coordination.

• CampusAdda for Delivery – our delivery-partner app used to manage delivery tasks, location tracking, and payout tracking.

By using either app, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Restaurant Staff & Delivery Partners

  • Full Name

  • Phone Number

  • Email Address (optional)

  • Profile Photo (optional)

  • Government ID (if required for verification)

B. Business & Operational Information

• Restaurant Details (Name, Address, GSTIN, Operating Hours)

• Menu Items, Pricing, and Availability

• Order History & Order Status

• Delivery Assignments and Completion Logs

C. Location Information

• Real-time GPS location (for delivery partners while logged in and active)

• Delivery tracking routes and timestamps

D. Device Information

• Device model, OS version

• App version

• IP Address

• Crash reports and diagnostic logs

E. Financial Information

• Bank account details (for delivery payouts)

• UPI or Wallet ID (optional for refunds/payouts)

• Payment records (Restaurant commission settlements)

2. How We Use Your Information

We use your information to:

• Facilitate order management and delivery coordination

• Enable real-time tracking of delivery partners

• Communicate with restaurants and delivery staff

• Process payments and settlements

• Monitor fraud, misuse, or abuse of the app

• Improve user experience, support, and app performance

3. Sharing of Information

We do not sell or rent your personal data. However, we may share it with:

• Authorized Restaurants – limited to delivery details and order-related data.

• Delivery Partners – shared only with the assigned partner for order fulfillment.

• Payment Gateways/Partners – for secure transaction processing.

• Government Authorities – only when required by law or regulation.

• Analytics Services – anonymized usage data for performance monitoring.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data, including:

• End-to-end encryption for sensitive data

• Role-based access control

• Regular security audits

• Cloud storage with strong compliance standards (e.g., GDPR, ISO)

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal data

• Withdraw consent at any time (may impact service availability)

• Request data portability or object to certain processing

To request any of the above, contact us at:
📧 support@campusadda.in

6. Data Retention

We retain your information as long as it is necessary for:

• Providing services (active restaurant/delivery use)

• Legal compliance

• Dispute resolution

• Historical reporting

You may request deletion after your account is deactivated.

7. Third-Party Services

Our apps may use third-party SDKs or APIs (e.g., Maps, Payment gateways). These services may collect data per their own privacy policies. We recommend reviewing their policies separately.

8. Children’s Privacy

CampusAdda is intended for individuals aged 18 and above. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted within the app and/or on our website with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, reach us at:

CampusAdda Technologies Pvt. Ltd.
📧 support@campus-adda.com
🌐 www.campus-adda.com