Last Updated: 22-06-2025
This Shipping & Delivery Policy outlines how CampusAdda Technologies Pvt. Ltd. (“CampusAdda”, “we”, “our”) handles order delivery and logistics across our app offerings, including food, grocery, and service-based orders within college campuses.
CampusAdda currently operates within selected university/college campuses and their nearby areas. Orders are fulfilled only within approved hostel zones and campus perimeters as defined during onboarding.
We do not offer interstate or intercity shipping.
Standard Hours: 11:00 AM – 2:00 AM (Varies by outlet)
Peak Hours: 8:00 PM – 1:00 AM
Deliveries are usually completed within 25–45 minutes, depending on:
Kitchen preparation time
Delivery partner availability
Weather and hostel access
Delivery/pickup time depends on vendor availability and the service slot selected by the student.
Timings are usually between 10:00 AM – 8:00 PM.
Delivery fees are dynamically calculated based on:
Distance between outlet and hostel block
Current demand (peak vs off-peak)
Offers or discounts applicable
Final delivery fee is shown to the user before confirming the order.
We use:
CampusAdda Delivery Partners (trained & verified)
Outlet’s Own Delivery Staff (if enabled by the restaurant)
All deliveries are contactless by default and follow the campus entry rules.
Once an order is placed:
Users receive real-time updates (Accepted, Preparing, Out for Delivery, Delivered)
A delivery partner profile and live status may be available for food orders
For services, vendor contact details or chat support may be offered
If a delivery fails due to:
Unavailability of the user at the hostel gate
Incorrect hostel details or contact number
Campus access restrictions (curfew, ID issues)
We will attempt to contact you, but refunds may not be guaranteed in such cases. Please ensure you're reachable and available during the selected slot.
Each restaurant or service provider is solely responsible for:
Timely preparation and packaging
Ensuring order accuracy
Ensuring hygiene and quality standards
CampusAdda facilitates delivery and user support but is not liable for delays originating from the vendor’s side.
Orders once placed cannot be modified.
Cancellation is allowed only if the vendor has not started preparation.
Once the order is picked up for delivery, cancellation/refund is not guaranteed.
If you’re facing delivery issues or delays:
Use in-app help/chat support
Or email us at support@campus-adda.com
Our team is available from 10 AM to 2 AM daily to support campus deliveries.
